FIELD SERVICE ENGINEER

We are looking for a professional with a technical background in electronics or IT, combining strong attention to detail with a pragmatic, hands-on approach, to join our Service Team as a Field Service Engineer.

The successful candidate will work mainly independently, while always being part of a team.

Key responsibilities

• Perform equipment installations, troubleshooting and predictive maintenance activities to ensure the proper operation of our systems.
• Diagnose and resolve hardware and software issues, both remotely via VPN and on site at customer locations across Italy.
• Carry out repairs on equipment received at our in-house laboratory.
• Communicate with customers throughout the technical support process.
• Liaise with the technical support teams of our device manufacturers.
• Install and configure medical software and integrate it into hospital IT networks.
• Accurately complete work reports and dedicated checklists, ensuring that the equipment maintenance database is updated promptly.
• Work closely with the Service, Sales and Back Office teams to optimise operational efficiency and management costs, including the procurement of any spare parts required for equipment repairs.

Requirements

• Bachelor’s degree in Engineering or Computer Science, or a technical high school diploma in Electronics, Electrical Engineering or Information Technology.
• Ability to read electrical and pneumatic diagrams.
• Knowledge of IT networks and Windows environments.
• Accuracy, a practical mindset and the ability to adapt to different working environments.
• Excellent command of Italian and good knowledge of English (B2 level).
• Availability to travel across Italy, with the possibility of returning home on the same day.
• Previous experience in the medical sector and knowledge of SQL databases and DICOM standards will be considered a plus.

What we offer

Full-time employment under the Italian CCNL Metalmeccanico, Monday to Friday, from 8:30 am to 12:30 pm and from 1:30 pm to 5:30 pm.

Salary will be discussed during the interview process and determined based on the candidate’s actual experience.

A personalised and ongoing professional training programme, including training opportunities with our international suppliers.

A company vehicle registered as a commercial vehicle to support travel to operational sites, equipped with Telepass and a fuel card, as well as a company laptop and mobile phone.